Our sale terms and conditions

General terms and conditions for sale of goods by Living Space Ltd.

GENERAL AND WARRANTY TERMS AND CONDITIONS TO THE CONTRACT FOR THE PURCHASE AND SALE OF GOODS BY LIVING SPACE LTD.

​

The General Terms and Conditions (GTC) are mandatory for all customers and apply to all

contracts for orders and purchases of goods concluded between Living Space Ltd. with VAT NR.207229690 and its customers - in their capacity as buyers. The GTC are announced in an

accessible place in the retail facilities of Living Space Ltd. and on the official website of Living Space Ltd. - www.living-space.bg or as an annex to an individual offer,

and the buyer has the right to familiarize himself with them in the most convenient way for him.

The Buyer agrees to the GTC and undertakes to comply with them when concluding the Purchase and Sale Agreement for the goods selected by him.

I. GENERAL PROVISIONS

1.1 Under the concluded Agreement, Living Space OOD delivers and transfers the ownership of the goods, and the Buyer accepts the delivery and pays the price for them, under the conditions and prices announced in the commercial premises of Living Space OOD or in the personal offer of the client issued by Living Space OOD and in accordance with these GTC.

Additional services related to the transport, delivery and installation of the goods are not included in the amount of the sales price and are indicated in the column "Additional Services".

Additional services are not included in the term of the contract and are specified after delivery to the warehouse of Living Space OOD. The Buyer chooses the method of payment according to the options offered by Living Space OOD for this - in cash or by bank transfer.

1.2 The contract is considered concluded from the moment of the written acceptance of the price offer, signing of the Offer issued by Living Space OOD for the sale of specific goods, specified by type and quantity, and payment of an advance under this offer. The specific characteristics of the goods, relating to the type and quantity of the goods, price, payment method, names of the Buyer, delivery time and other agreements reached between the parties, are specified in the Offer. 1.3 By virtue of the concluded contract, Living Space OOD transfers to the buyer the ownership of the goods, and he pays the agreed price for them, under the conditions and prices specified in the contract and in accordance with these GTC. 1.4 Unless otherwise expressly stated in the Offer, the buyer shall make an advance payment of 50% (fifty percent) of the sales price upon conclusion of the contract, and the balance shall be paid immediately before the delivery of the goods.

1.5 After 24 hours from the time of payment of the advance payment, the buyer shall not have the right to withdraw from the contract, except in the cases provided for in the Consumer Protection Act.

II. PRICES AND OFFERS

2.1 The final price of each item is specified in the respective individual Offer to each individual client and is determined by taking into account all the modalities of the respective order (materials used, colors, finishes, modifications at the request of the client, etc.), as well as the applicable VAT.

2.2 The final price specified in the Offer may also include additional costs for delivery and installation, if such are requested by the buyer.

2.3 The prices announced on the website of Living Space OOD are indicative and

The Merchant reserves the right to change them.

2.4 Living Space OOD is not obliged to offer the goods at prices announced by

the manufacturer on its website, as well as all promotions, discounts or other

discounts offered by the manufacturer of the respective item are not binding on

Living Space OOD.

2.5 Living Space OOD conducts independent promotions and discounts, and is not obliged

to include in its offers prices announced by manufacturers or their other

distributors.

2.6 In addition to these General Terms and Conditions, Living Space OOD may provide

the buyer with a written Offer, which is an integral part of the Purchase and Sale Agreement and

contains the specific conditions for sale, delivery and installation (where applicable) of

individual goods according to the buyer's wishes.

2.7 The offer contains the Final Price for the respective product, which includes the price of the item, customer discount (if applicable), the price of delivery and installation (if agreed) and the amount of VAT.

2.8 The offer has a validity period of 10 days, after which, if it is not accepted by the buyer, it ceases to be binding for Living Space OOD.

2.9 The purchase and sale contract is considered concluded with the written acceptance of the Offer by the buyer and the payment of 50% of the total offer value, unless otherwise expressly stated in the Offer.

​

III. DELIVERY

3.1 Living Space OOD delivers the goods to its warehouse within the agreed delivery period and in a condition in accordance with the agreement. If it does not deliver the goods within ten days after the expiry of the agreed period, Living Space OOD owes the buyer a penalty in the amount of 0.1% per day of the value of the undelivered goods. The penalty may be deducted from the balance of the sales price owed by the buyer. In the event of force majeure (e.g. natural disasters, delays in production or transport caused by Covid-19 and other force majeure circumstances beyond the control of Living Space OOD), Living Space OOD has the right to change the delivery date without incurring any penalty.

3.2 After delivery to the warehouse, Living Space OOD notifies the buyer, with the parties specifying the delivery to the buyer's address, if agreed, or the deadline for receiving it from the warehouse. If the buyer cannot personally accept the goods, the buyer is obliged to notify the seller and designate a third party to accept the goods.

3.3 In the event that within seven working days after receiving confirmation from Living Space OOD that the goods are ready for shipment, the buyer has not accepted the goods, a daily fee of 0.5% of the price of the goods for their storage in a warehouse shall be charged.

3.4 If the buyer does not pay and does not receive the goods within 30 (thirty) days from the confirmation of readiness for shipment, and nothing else is agreed upon in an additional agreement, Living Space OOD has the right to terminate the contract and retain the received advance payment as a penalty.

If the buyer does not receive his goods within the period specified in the first clause, Living Space OOD is not responsible for their storage after this period, nor for their commercial form, unless otherwise agreed upon in writing. If Living Space OOD does not deliver the goods to its warehouse within 30 (thirty) days of the agreed deadline or withdraws from the contract and this is not due to the buyer's default or force majeure, the buyer has the right to receive back the amounts paid in advance.

3.5 Ownership of the goods is transferred from Living Space OOD, upon their delivery, to the buyer, after payment has been made - before or at the latest at the time of delivery.

3.6 The risk of loss or damage passes to the buyer at the time when he or a person designated by him, other than the carrier, accepts the goods.

3.7 In the event of agreed delivery by courier or external supplier, the buyer has an included right of inspection, and is obliged to check the integrity and quality of all elements in front of the supplier/courier.

3.8 The buyer is obliged to inspect the goods, incl. all glass and upholstered parts and elements, at the time of delivery, and if they do not meet the requirements - to notify Living Space OOD immediately. The inspection is certified by a signature on the acceptance and delivery report.

3.9 The receipt of the goods is carried out in front of the open doors of the vehicle, when assembly is not agreed, and the assembled furniture, upholstered furniture and glass parts are necessarily unpacked. In the event of the buyer's refusal, the acceptance and delivery report is signed only by the driver of the vehicle, and the refusal is described as a remark.

3.10 Upon receipt of the goods, the buyer is obliged to inspect the goods and state any objections regarding the quantity of the goods, the condition of the packaging, its completeness, any defects and others, which are entered in the supplier's acceptance and delivery report.

3.11 The customer should document the transport damage and the condition in which the goods arrive with photographs and by noting it as a note in free text on the supplier's protocol. After that, within 2 working days, this claim should be sent in writing to Living Space OOD, accompanied by the photographs, so that Living Space OOD can claim liability from the carrier company. Objections regarding the delivery and possible transport damage not recorded in the protocol cannot be raised later, unless they concern hidden shortcomings or defects that are covered by the manufacturer's warranty or guarantee.

3.12 When delivering a mattress that arrives vacuum-packed in a roll, the buyer should pay attention to the communication labels attached to the packaging, indicating the deadline for unpacking. If this deadline is not met, Living Space Ltd. is not responsible for the type and quality of the product.

3.13 In case the buyer organizes the transportation of the goods with his own transport and at his own expense, this shall be done only after paying the remaining amount of the value of the goods and specifying the date and time for receiving the goods from the warehouse of Living Space OOD.

3.14. If the buyer so wishes, Living Space OOD organizes the delivery of the purchased items to an address specified by the buyer, their installation, and removal of the packaging waste, through a partner company - supplier. The delivery and additional installation services shall be paid by the buyer according to the supplier's prices.

3.15 In case of organized transportation by Living Space OOD, the buyer is obliged to clear the route along which the goods will be transported to the site of obstacles (flower pots, old furniture, etc.).

3.16 If the information provided by the buyer regarding the delivery address and delivery floor differs from the actual parameters, he must pay the difference on the spot, for which a receipt is issued.

3.17 If the buyer is late for more than 15 minutes after the agreed starting time of the transport interval, the transport is considered canceled and must be paid for by the buyer in order to be carried out again.

3.18 When ordering goods with different delivery times and transport stated in the contract, Living Space Ltd. reserves the right to deliver the items with several transports, with the buyer bearing the additional costs for the individual transports.

IV. INSTALLATION

4.1 When installing the goods by the buyer, he is obliged to carefully examine all parts and details for defects, and not install them if any are found. The buyer should

retain the packaging and labels of the items until the installation is completed and

strictly follow the instructions in the manufacturer's installation diagrams.

4.2 When installing by Living Space OOD:

a) Living Space OOD is not responsible for the flawless appearance if there are no conditions for this (uneven floor, curved walls, lack of right angles, etc.).

b) If the contract is concluded only based on the dimensions provided by the buyer,

Living Space OOD is not responsible for inaccuracies in the installation or the compliance of the dimensions of the goods with the buyer's space.

c) Living Space OOD is not responsible if the furniture does not fit through the buyer's door or if the room in which the installation is to be carried out does not have sufficient space for installation. Living Space OOD is also not responsible in the event of the buyer's own delivery of the purchased goods.

4.3 Complaints about obvious defects in the goods or the installation carried out by employees or partners of Living Space Ltd. shall be made on site immediately before the employees, and a report shall be drawn up.

4.4 If the furniture is delivered to the buyer's home, but the installation is not carried out on the same day, the responsibility for surface defects and delivery deficiencies shall be borne by the buyer.

4.5. To carry out the installation, the buyer is obliged to ensure:

a) normal and safe power supply.

b) normal lighting and heating of the room.

c) normal operating conditions for the installation group - a working toilet.

4.6 In case of unfulfilled requirements for installation on the specified day or installation refused due to the fault of the buyer (later than 48 hours before the agreed installation), the buyer owes Living Space Ltd. a penalty in the amount of 100 BGN.

4.7 Living Space Ltd. is liable for the installation in terms of direct damage, if it is intentional or a result of gross negligence.

​

V. WARRANTIES. NON-CONFORMITY. COMPLAINT

5.1 Living Space OOD is liable for any non-conformity of the goods that exists at the time of delivery and that appears within 2 (two) years from that time.

5.2 All products offered by Living Space OOD comply with the applicable requirements for quality and safety of goods in the EU.

5.3 The Merchant provides the Customer with the necessary information for the proper and safe handling of the goods, as well as the conditions for their maintenance and storage.

A 2-year statutory warranty applies to all products offered by Living Space OOD in accordance with the Consumer Protection Act and the Act on the Provision of Digital Content and Digital Services and Sales of Goods.

5.4 For certain products, there may also be a manufacturing warranty offered by the respective manufacturer. In these cases, upon conclusion of the contract, Living Space OOD will inform the buyer of the conditions for the implementation of this guarantee as provided by the manufacturer.

5.5 The goods must meet the individual, objective requirements for the assembly or installation of the goods in accordance with Art. 26, 27 and 28 of the Act on the Provision of Digital Content and Digital Services and the Sale of Goods (ZPCSCUPS).

5.6. In the event of non-conformity of the goods, the buyer has legal remedies against the seller that are not related to costs for him, and the commercial guarantee does not affect these consumer protection remedies. The consumer protection remedies in accordance with Art.

33, Art. 34, Art. 35, Art. 36 and Art. 37 of the ZPCSCUPS are the following:

Art. 33.

(1) Where the goods do not meet the individual conformity requirements of the contract, the objective conformity requirements and the requirements for assembly or installation of the goods, the consumer shall have the right: 1. to lodge a complaint by requesting the seller to bring the goods into conformity; 2. to obtain a proportionate reduction in the price; 3. to terminate the contract.

(2) In the cases referred to in paragraph 1, item 1, the consumer may choose between repair or replacement of the goods, unless this proves impossible or would entail disproportionately high costs for the seller, taking into account all the circumstances of the particular case, including: 1. the value that the goods would have had if there had been no lack of conformity; 2. the significance of the lack of conformity, and 3. the possibility of providing the consumer with another remedy without significant inconvenience to the consumer.

(3) The seller may refuse to bring the goods into conformity if repair and replacement are impossible or would result in disproportionately high costs for him, taking into account all the circumstances, including those under paragraph 2, items 1 and 2.

(4) The consumer shall be entitled to a proportionate reduction in the price or to terminate the sales contract in the following cases:

1. the seller has failed to repair or replace the goods in accordance with Article 34, paragraphs 1 and 2 or, where applicable, has failed to repair or replace the goods in accordance with Article 34, paragraphs 3 and 4 or the seller has refused to bring the goods into conformity in accordance with paragraph 3;

2. a lack of conformity has occurred despite the actions taken by the seller to bring the goods into conformity; in the event of non-conformity of durable goods and goods containing digital elements, the seller shall be entitled to make a second attempt to bring the goods into conformity within the guarantee period under Article 31;

3. the non-conformity is so serious as to justify an immediate reduction in the price

or termination of the sales contract, or

4. the seller has stated or it is clear from the circumstances that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.

(5) The consumer shall not be entitled to terminate the contract if the non-conformity is insignificant.

The burden of proof as to whether the non-conformity is insignificant shall be borne by the

seller.

(6) In the event that the consumer has not received his goods, the consumer shall be entitled to refuse payment of the remaining part of the price or of part of the price until the seller has fulfilled his obligations to bring the goods into conformity.

Art. 34. (1) The repair or replacement of the goods shall be carried out free of charge within a reasonable time from the consumer's notification of the lack of conformity to the seller and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they were required by the consumer.

(2) For goods other than goods containing digital elements, the repair or replacement of the goods shall be carried out free of charge within one month from the consumer's notification of the lack of conformity to the seller and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they were required by the consumer.

(3) Where the lack of conformity is remedied by repair or replacement of the goods, the consumer shall make the goods available to the seller. In the event of replacement of the goods, the seller shall take the replaced goods back from the consumer at his own expense.

(4) Where the repair requires the dismantling of the goods which were installed according to their nature and purpose before the lack of conformity arose, or where such goods must be replaced, the seller's obligation to repair or replace the goods shall include the dismantling of the goods which do not conform and the installation of the replacement goods or the repaired goods, or the bearing of the costs of dismantling and installing the goods. (5) The consumer shall not be liable for payment for the normal use of the replaced goods for the period prior to their replacement. 

Article 35. The reduction of the price shall be proportional to the difference between the value of the goods received by the consumer and the value which the goods would have had if there had been no lack of conformity. Article 36. (1) The consumer shall exercise his right to terminate the contract by means of an application to the seller, informing him of his decision to terminate the sales contract. (2) Where the lack of conformity relates only to some of the goods delivered under the sales contract and there is a ground for termination of the contract under Article 33, the consumer shall be entitled to terminate the sales contract only in respect of those goods which do not conform and in respect of any other goods which he has acquired together with the goods which do not conform, unless it can reasonably be expected that the consumer will agree to keep only the goods which conform. (3) Where the consumer terminates the sales contract in whole or in part only in respect of some of the goods delivered under the sales contract, due to a complaint or lack of conformity with the contract, the consumer shall return those goods to the seller immediately and not later than 14 days from the date on which the consumer notified the seller of his decision to terminate the sales contract. The deadline shall be deemed to have been met if the consumer has returned or sent the goods back to the seller before the expiry of the 14-day period. All costs of returning the goods, including shipping, shall be borne by the seller. (4) The seller shall reimburse the consumer for the price paid for the goods upon receipt of the goods or upon presentation of proof by the consumer of their shipment to the seller. The seller shall reimburse the amounts received using the same payment method used by the consumer for the initial transaction, unless the consumer has expressly agreed to use another payment method and provided that this does not entail any costs for the consumer.

Art. 37. (1) The consumer may exercise his rights under this section as follows: 1. for goods other than goods containing digital elements, within two years from the delivery of the goods. (2) The period under para. 1 shall cease to run during the time required to repair or replace the goods.

(3) The exercise of the consumer's right under para. 1 shall not be subject to any other time limits for filing a claim other than those under para. 1

5.7 The buyer is entitled to free warranty service within the warranty period specified in the accompanying invoice, and in the absence thereof - within the legal warranty period under Art. 9.1. For goods not accompanied by a warranty card, the warranty shall be assumed by Living Space OOD within the legal period and shall commence on the day of signing the delivery and acceptance protocol.

5.8 In the event of non-conformity of the goods, the buyer has legal remedies against the seller pursuant to Art. 10 above, which are not related to costs for him, and the commercial warranty shall not affect these remedies. Regardless of the commercial guarantee, Living Space Ltd. is liable for the lack of conformity under the guarantee under the Act on the Provision of Digital Content and Digital Services and the Sale of Goods (ZPCSCUPS).

5.9 When submitting a claim, the following rules shall be observed: a) Claims shall be submitted personally by the buyer to the email address hello@living-space.bg. b) When submitting a claim, the buyer must submit: a contract, a receipt and/or a handover protocol certifying the purchase, photos of the labels and packaging.​

5.10 An unfounded claim for a complaint is:

a) Any claim for a complaint where the goods have been stored or used

incorrectly, in bad faith or not for their intended purpose.

b) When the goods have been cleaned or serviced incorrectly or with unsuitable or damaging materials or cleaning products.

c) When an effort, pressure, tension, temperature or weight has been applied to it,

outside the provisions of the seller's (manufacturer's) instructions, and the usual conditions of storage, maintenance and operation for such a type of product, including the instructions,

marked in the warranty card accompanying the products.

d) When the goods have been sold as revalued or at a price that provides for special

qualities (deficiencies, defects or damage in the commercial form and other aesthetic,

technical and other parameters of the product), last availability, sample or other case

of possible deviation of which the buyer has been informed. The presence of information about the same on the label of the goods in the store is considered to be information.

e) When the goods contain glass, plastic and other easily breakable parts, elements

or materials, the buyer is obliged to make sure that they are in good condition upon receipt.

f) Any claim for a complaint due to differences in tone and deviations in shades/colors.

For items made of solid wood, a slight difference in tone is possible, caused by the specifics of the natural material. / For upholstered goods made in the same fabric, but ordered in a different period of time, a certain deviation in the shade of colors is possible.

g) When the buyer is unable to provide the necessary documents for filing a complaint, described in Art. 11.3.b of these General Terms and Conditions.

5.11 Defects due to the fault of the buyer are removed at his expense, and Living Space Ltd. is not committed to a deadline.

5.12 The terms of the production guarantees offered by the manufacturer may differ from these General Terms and Conditions, and the customer should familiarize themselves with them separately before filing a claim with the respective manufacturer.

VI. PERSONAL DATA

6.1 For the fulfillment of the contractual obligations assumed, Living Space OOD, as the controller, collects personal data of the buyers. According to the General Data Protection Regulation (GDPR), the controller processes personal data due to the necessity for the fulfillment of a contract with the data subject (Art. 6, para. 1, b "b" of the GDPR). Living Space OOD takes the necessary organizational and technical measures to protect the processed personal data in order to prevent unauthorized access to them and for their lawful processing.

6.2 Personal data subjects can obtain detailed information about the processing of their personal data by familiarizing themselves with the Privacy Policy available on the website.

VII. FINAL PROVISIONS

7. These GTC were last updated on 10.01.2025. They may be amended

by Living Space OOD unilaterally and at any time. The amended GTC are published on the website within seven days of their acceptance. Merchant details: “Living Space OOD”,

UIC: 207229690, tel. +359878055549 | e-mail: hello@living-space.bg/ | contact address:

Sofia, 58 Hristo Smirnenski Blvd.